AfterFire Test provides laboratory-based fire and smoke residue testing services. This policy explains when an order may be canceled or changed, when refunds are available, and what happens once samples have been shipped for laboratory analysis.
Orders may be canceled within 30 days of purchase only if no sample associated with the order has been shipped to the laboratory.
A minimum $25 cancellation and processing charge will be deducted from any approved cancellation refund. If nonrecoverable shipping, carrier, handling, or other order-specific costs already incurred exceed $25, the amount deducted may be higher to reflect those costs, to the extent permitted by applicable law.
To request a cancellation, please use the Contact Form and include your order number.
Once any sample associated with an order has been shipped to the laboratory, the testing service is considered to have begun and the order is no longer eligible for cancellation or refund.
A sample is considered shipped once it has been tendered to the shipping carrier, including when an AfterFire Test prepaid shipping label has been scanned by the carrier.
This applies even if the sample has not yet arrived at the laboratory or laboratory analysis has not yet begun or been completed.
If you selected the wrong test option or would like to change the number of areas being tested, contact us before shipping any samples.
When possible, we can adjust the order and charge or refund the difference between the original and updated test selection.
Changes generally cannot be made after any sample associated with the order has been shipped.
The 2-location and 4-location tests are sold as bundled testing services.
If you purchase a multiple-location test but submit fewer samples than the number included in your order, unused sample locations are not eligible for a partial refund once any sample associated with that order has been shipped.
We recommend collecting and submitting all samples included with the test you purchased.
Expanded Dust & Particle Profile — Add-On is an optional service that provides information about other common materials identified in the samples beyond the primary fire and smoke residue findings.
When selected, Expanded Dust & Particle Profile — Add-On applies to every sample included in the test purchased.
The add-on may be changed or removed before any sample associated with the order has been shipped, subject to order-processing limitations.
Once any sample associated with the order has been shipped to the laboratory, charges for Expanded Dust & Particle Profile — Add-On are non-refundable.
Samples must be collected and submitted according to the instructions provided after purchase.
If the laboratory determines that a sample cannot be analyzed because of insufficient material, improper collection, contamination, damage, incorrect packaging, missing identification, or another customer-related submission issue, AfterFire Test will contact you regarding the available options.
A new sample may need to be collected, and additional shipping, handling, or laboratory charges may apply depending on the circumstances.
Customers are responsible for following the provided collection, labeling, packaging, and shipping instructions.
If AfterFire Test or its laboratory partner is unable to provide the purchased testing for reasons not caused by the customer, AfterFire Test will, as appropriate, provide replacement testing, resampling, a credit, or a refund. A refund issued for this reason is not subject to the minimum $25 cancellation charge.
Each order includes the prepaid expedited shipping described at the time of purchase.
Customers are responsible for packaging, labeling, and sending samples according to the instructions provided by AfterFire Test.
If additional shipping, handling, reshipping, or related charges are incurred because the provided instructions were not followed or because shipment information provided by the customer was incorrect, the customer may be responsible for those additional charges.
AfterFire Test is not responsible for delays caused by shipping carriers, weather, natural disasters, service interruptions, or other circumstances outside our reasonable control, except to the extent required by applicable law.
If a sample sent using an AfterFire Test prepaid shipping label appears to be lost or significantly delayed, please contact us through the website so the shipment and available options can be reviewed.
Results are generally provided within 5 business days after the laboratory receives an acceptable sample.
Business days do not include weekends or laboratory holidays.
Sample collection issues, recollection, shipping delays, circumstances requiring additional laboratory review, laboratory workload, weather, equipment issues, or other circumstances outside our reasonable control may extend the turnaround time.
Some insurance policies or smoke-damage claims may provide coverage for necessary testing and sampling.
AfterFire Test does not determine insurance eligibility and cannot guarantee that any purchase will be covered or reimbursed by an insurer.
If you plan to seek reimbursement, retain your order receipt and laboratory results and contact your insurer regarding its coverage and documentation requirements.
Approved cancellation refunds will be issued to the original payment method after applicable deductions.
A minimum $25 cancellation and processing charge will be deducted from any approved cancellation refund. If nonrecoverable shipping, carrier, handling, or other order-specific costs already incurred exceed $25, the amount deducted may be higher to reflect those costs, to the extent permitted by applicable law.
The minimum cancellation charge does not apply to a refund issued because AfterFire Test or its laboratory partner is unable to provide the purchased testing for reasons not caused by the customer.
AfterFire Test will initiate approved refunds promptly. The amount of time required for the credit to appear depends on your bank or payment provider and may take several business days.
Nothing in this policy limits any refund, cancellation, or consumer right that cannot legally be waived.
For order changes, cancellation requests, shipping issues, or questions about this policy, please use our Contact Form.
Please include your order number so we can locate your purchase.